RouteBot Privacy Policy

    Last Updated: 2026-02-03

    This Privacy Policy explains how RouteBot collects, uses, and protects the personal data of users of the RouteBot platform.

    1. Introduction

    RouteBot is committed to protecting the privacy of its users. This Policy explains how we process your personal data.

    2. Information We Collect

    We collect various information to provide our services:

    Personal Information

    • Name
    • Email address
    • Phone number
    • Address information

    Location Data

    We collect GPS location data to provide live vehicle tracking. Location data is processed only during active service.

    Device Information

    Technical data such as device type, operating system, and browser information may be collected.

    Usage Data

    Platform usage statistics and interaction data.

    3. How We Use Information

    We use the information we collect for the following purposes:

    • To provide service tracking and route management services
    • To send SMS notifications and alerts
    • To improve and enhance our services
    • To ensure platform security
    • To fulfill legal obligations

    4. SMS/Text Message Communications

    By providing your phone number and using our Services, you expressly consent to receive text messages from RouteBot related to:

    • Service notifications and alerts
    • Route updates and driver arrival notifications
    • Account verification codes
    • Important service-related communications

    Message frequency varies based on service usage. Message and data rates may apply. Reply STOP to opt-out. Reply HELP for assistance.

    You may opt out at any time by replying STOP to any message. To resume receiving messages, reply START.

    We do not sell, rent, or share your phone number with third parties for their marketing purposes.

    For SMS delivery, our SMS provider, such as Twilio, receives the recipient's phone number and message content to deliver messages on our behalf.

    5. Information Sharing

    We do not sell or rent user data, or share it with third parties for advertising or marketing.

    Information is disclosed only as needed to provide our services or in the circumstances below:

    • To service providers acting on our behalf, limited to information needed for their service. For SMS delivery, this includes the recipient's phone number and message content.
    • When required by law or legal process
    • In connection with a business transfer or acquisition

    6. Data Security

    We implement industry-standard security measures to protect your data.

    However, please note that no method of transmission over the internet is 100% secure.

    7. Childrens Privacy

    Our Platform does not directly target children under 13 years of age.

    In student transportation services, childrens data is processed only through their parents or guardians.

    8. Data Retention

    We retain your personal data for the duration of service and as required by legal obligations.

    9. Your Rights

    Under applicable privacy laws (GDPR, CCPA), you have the following rights:

    • Right to access your personal data
    • Right to request correction of inaccurate data
    • Right to request deletion of your personal data
    • Right to data portability
    • Right to object to data processing

    To exercise your rights, please contact us.

    10. International Data Transfers

    Your data may be processed in different countries to provide our services.

    11. Cookies and Tracking

    Our Platform may use cookies and similar technologies.

    12. Changes to This Policy

    We may update this Privacy Policy from time to time.

    Significant changes will be notified via the Platform.

    13. Contact Information

    For questions about this Privacy Policy, contact us at [email protected].